[Answer] What three words are Disney park employees trained not to say?

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According to a "Reader's Digest" article, the three words that Disney employees are trained not to say are “I don’t know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don’t know it, find out, but don’t say you don’t know. If it’s a silly question, make up a silly answer.”

According to Christoper Lucas, author of "Top Disney: 100 Top Ten Lists of the Best of Disney", Walt Disney was a storyteller and believed that everything you do should advance the story. That's why employees of Disney parks are called cast members. Avoiding “I don’t know” is important to advancing the story. Cast Members are trained to “say something to move the story forward,” says Lucas. Even if they truly don’t know, they can say something like “I can find out for you” or “That’s a very good question.” Learning to navigate guest questions in a way that keeps the magic alive is a major part of Disney training.

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